Do you have at least one active Mautic instance in production?

If you are not yet using Mautic 3 on all your Mautic instances, please share what is holding you back from updating?

How many Mautic instances are you using or supporting?

How many identified contacts do you have in your largest Mautic instance?

How many people in your organization are dedicated to working with Mautic?

Where are you hosting your production Mautic instances?

Which SaaS provider/s are you using?

What makes Mautic awesome?

What are Mautic’s biggest challenges? [Performance and scalability]

What are Mautic’s biggest challenges? [Mobile support]

What are Mautic’s biggest challenges? [Finding good Mautic talent]

What are Mautic’s biggest challenges? [Stability]

What are Mautic’s biggest challenges? [Security]

What are Mautic’s biggest challenges? [Lack of backward compatibility]

What are Mautic’s biggest challenges? [Lack of awareness in market]

What are Mautic’s biggest challenges? [Rate of Mautic adoption]

What are Mautic’s biggest challenges? [Usability and ease of use]

What are Mautic’s biggest challenges? [Losing the low-end/grassroots market]

What are Mautic’s biggest challenges? [Losing the enterprise market]

What are Mautic’s biggest challenges? [Determining what plugins to use]

What are Mautic’s biggest challenges? [Deployment pathways]

What are Mautic’s biggest challenges? [Release cycle length]

What are Mautic’s biggest challenges? [Lack of support/documentation]

What are Mautic’s biggest challenges? [Migrating from other platforms]

What are Mautic’s biggest challenges? [Configuration management]

What are Mautic’s biggest challenges? [Creating templates]

What are Mautic’s biggest challenges? [Media/asset management]

What are Mautic’s biggest challenges? [Increasing complexity (of core)]

What are Mautic’s biggest challenges? [Lack of contributors]

Are there any other challenges that you believe Mautic faces which are not included in the previous question?

What are Mautic’s biggest opportunities?

What features or functionality would you like to see in Mautic and why?

What is most important to increase Mautic adoption (please select the top three)?

Regarding mautic.org, what would you most like to see (choose up to three)?

Are you involved in selling Mautic instances to customers

What are your customers’ biggest concerns about switching to Mautic? (select all that apply)

Have you considered hiring any organizations to host or provide services relating to Mautic?

Where would you look if you needed to find an organization to host or work with on Mautic projects?

Have you ever contributed to Mautic?

Have you contributed to Mautic in the past 12 months?

If you have contributed to Mautic in the past but not in the last 12 months, could you share what has held you back from contributing this year?

As a contributor, which of the following prevent you from contributing even more? (select all that apply)

Which of these impact on your ability to contribute to Mautic? (select all that apply)

Would you like someone to contact you about contributing to Mautic?

Are you aware that it is possible to financially contribute to Mautic via Github Sponsors or Open Collective?

Are you currently contributing on a monthly basis to Mautic?

Please share any thoughts on how we can encourage financial contributions to Mautic

What should the Mautic Community Leadership Team focus on (choose up to three)?

What is the name of Mautic’s number one competitor?

Describe Mautic in one word?

If you have any final feedback, please feel free to share it below:

Acquia (Acquia Campaign Studio)

Embracing of open standards, Ease of use, No license fee, Interoperability with external systems, Flexibility, Community

5 - A big problem

5 - A big problem

5 - A big problem

1 - Not a problem

1 - Not a problem

5 - A big problem

Replacing legacy platforms, Being a part of Digital Experience Platforms, Support for high-traffic instances, E-commerce integration

A better experience for forms and focus items, working social media integrations!

Better support, documentation, and training, Less bugs, Clarity on how to contribute to Mautic using both technical and non-technical skills

Better showcase of Mautic in use, Whitepapers and other marketing materials, Volunteer portal (to see what is happening in teams and how to get involved)

I do not have enough time to contribute further

I do not have the time to contribute

Regularly reminding people!

Work on and fund mautic.org improvements, Promote Mautic awareness outside of the community, Explore ways to pay contributors vs. relying on volunteers

We have web head running on Mautic 3.

Dedicated Server/s

Help and support, Embracing of open standards, Ease of use, Community innovation, Adoption and proven track record, Interoperability with external systems, Flexibility, Community

5 - A big problem

5 - A big problem

5 - A big problem

5 - A big problem

Replacing legacy platforms, Being a part of Digital Experience Platforms, Support for high-traffic instances, Internationalization, E-commerce integration, Third-party integration, IT cost reductions

An easier update experience (e.g. automated updates), More features, Clarity on how to contribute to Mautic using both technical and non-technical skills

Better tools for proposing and following updates from initiatives, Better documentation, Volunteer portal (to see what is happening in teams and how to get involved)

Graduating marketers, Promotions in B-schools, Having Mautic Association and echo system.

Promote Mautic awareness outside of the community, Improve accountability and transparency, Help grow the commercial ecosystem around Mautic

Marketo (may be)

Help and support, Embracing of open standards, Community innovation, No license fee, Interoperability with external systems, Flexibility

1 - Not a problem

5 - A big problem

1 - Not a problem

Replacing legacy platforms, Being a part of Digital Experience Platforms, Internationalization, E-commerce integration, Third-party integration

Plugins for Whatsapp and Telegram support. Those are popular communication channels that can be used in many different ways.

An instantly responding campaign engine, that is capable of running chatbots on those channels.

An easier update experience (e.g. automated updates), Better support, documentation, and training, More marketing and promotion

Better showcase of Mautic in use, Better tools for proposing and following updates from initiatives, Better documentation

I am not currently a contributor

I do not have the time to contribute

Campaigns for specific features surely can help encourage support

Work on and fund mautic.org improvements, Promote Mautic awareness outside of the community, Help grow the commercial ecosystem around Mautic

I have not read thoroughly about backup and restore in case update stuck

Embracing of open standards, Ease of use, Community innovation, Number of available plugins, Adoption and proven track record, Commercial ecosystem, No license fee, Interoperability with external systems, Flexibility, Community

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

Replacing legacy platforms, Being a part of Digital Experience Platforms, Third-party integration, IT cost reductions

Calendars integration, Mobile App, Extensive mail reports

Less bugs, More features, More marketing and promotion

Better showcase of Mautic in use

I am not currently a contributor

I do not know how my skills enable me to contribute

make few good plugins paid for example wordpress

Outreach with other open source communities, Protect the Mautic trademark/brand, Award grants or bounties for compelling ideas

really its awesome

I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I research Mautic usage and experiences (researcher), I manage Mautic projects and/or teams (project manager), I sell Mautic instances and/or services to organizations (seller), I train people to use Mautic (educator), I contribute to Mautic in my spare time (volunteer contributor), I evaluate Mautic for future use (evaluator)

I'm using Mautic 3

100,001-150,000

Virtual Private Server/s

Help and support, Embracing of open standards, Ease of use, Community innovation, Interoperability with external systems, Community

Being a part of Digital Experience Platforms, Third-party integration, IT cost reductions

Exportable Configs - to share knowledge within the community and to setup new instances easier

Better support, documentation, and training, Less bugs, More marketing and promotion

Better showcase of Mautic in use, Better documentation, Case studies

Quality of the experience, How the platform fits into their vision, Tool usability

No, I have not considered hiring organizations to host or provide services for Mautic

I feel like I contribute enough

I do not have more time to contribute

Spread the word. Again and again.

Outreach with other open source communities, Promote Mautic awareness outside of the community, Promote Mautic success within the community

Thanks for your engagement.

300,001-400,000

Dedicated Server/s

Community innovation, No license fee, Interoperability with external systems

Internationalization, IT cost reductions

advanced user roles, e.g. "team lead": can see and publish all mail that have been created by their team, whilst team members cannot publish.

An easier update experience (e.g. automated updates), Better support, documentation, and training, More features

Better showcase of Mautic in use, Whitepapers and other marketing materials, Better documentation

I am not currently a contributor

I am not interested in contributing

Work on and fund mautic.org improvements, Explore ways to pay contributors vs. relying on volunteers, Create training/certification program

I develop with the front-end of Mautic in HTML, CSS and JS for Mautic (front-end developer), I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I design visuals for Mautic emails and landing pages (designer), I research Mautic usage and experiences (researcher), I manage Mautic projects and/or teams (project manager), I sell Mautic instances and/or services to organizations (seller), I train people to use Mautic (educator)

2,500,001-5,000,000

Acquia (Acquia Campaign Studio)

Help and support, Embracing of open standards, Ease of use, Community innovation, Number of available plugins, Adoption and proven track record, Commercial ecosystem, No license fee, Interoperability with external systems, Flexibility, Community

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

#1) Lack of Export & Import for: Categories, Stages, Fields/Custom Fields, Tags

#2) The update from the GUI sucks, and it breaks the instance in most cases!

#3) Lack of deep e-commerce attribution measurements and other revenue focused features

Replacing legacy platforms, Being a part of Digital Experience Platforms, Support for high-traffic instances, E-commerce integration

Global Tokens, Custom Objects, More e-commerce Features

An easier update experience (e.g. automated updates), Less bugs, More features

Better showcase of Mautic in use, Better tools for proposing and following updates from initiatives, Case studies

Finding expertise to support Mautic, Quality of the experience, How the platform fits into their vision, Tool usability

No, I do not need external help with Mautic

UpWork, LinkedIn

I do not have enough time to contribute further

I do not have the time to contribute

Showcase & Acknowledge

Create training/certification program, Help grow the commercial ecosystem around Mautic, Award grants or bounties for compelling ideas

Dedicated Server/s

Embracing of open standards, Community innovation, Community, Self hosting is also GDPR friendly

5 - A big problem

E-commerce integration, IT cost reductions, Make it way more simple to use (UX) for marketeers. Audience / adoption would be much higher. Other opportunity: an 'addon' for shopware?

Better GDPR option. Getting double opt-in is quite the hassle at this moment. Also - make it privacy first, and brand around this concept. World is changing, whereas in Europe things will get stricter every year. The fact that you host your tool makes it a great start to be privacy driven.

An easier update experience (e.g. automated updates), Better support, documentation, and training, UX - Dummy proof

Better showcase of Mautic in use, Whitepapers and other marketing materials, Volunteer portal (to see what is happening in teams and how to get involved)

I am not currently a contributor

I do not know how to contribute, Can you contibute as a marketer?

Better explain why it's important to have open source solutions like Mautic in this worl, and why Mautic is the best and can be even better with support. Perhaps also have the donation option in Mautic itself?

Outreach with other open source communities, Promote Mautic awareness outside of the community, Explore ways to pay contributors vs. relying on volunteers

None that i know off. But activecampaign is Marketing Automation on a budget.. see when people perceive open source as free (beer) then it could be a competitor.

I made the update to v3

Dedicated Server/s

No license fee, Flexibility, Community

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

Support for high-traffic instances, IT cost reductions

2 factor authentication to secure my Mautic instance and database.

Better support, documentation, and training, Clarity on how to contribute to Mautic using both technical and non-technical skills, More marketing and promotion

Better showcase of Mautic in use, Whitepapers and other marketing materials, Case studies

I do not know how to contribute, I do not know how my skills enable me to contribute, I do not feel like I have anything to contribute, I do not have the time to contribute, I cannot afford the time to contribute, I am not interested in contributing

I'm solopreneur. Too tough to support financially open source.

Outreach with other open source communities, Promote Mautic awareness outside of the community, Improve accountability and transparency

The paid of updating the fixing bugs

Embracing of open standards, Ease of use, No license fee, Flexibility

5 - A big problem

Easy non coder level integration with other apps

Being a part of Digital Experience Platforms, E-commerce integration, Third-party integration, IT cost reductions

Better form themes.

An easier update experience (e.g. automated updates), Better support, documentation, and training, More features

Better tools for proposing and following updates from initiatives, Better documentation, Case studies

Finding expertise to support Mautic, Overall security, Concerns about Open Source

No, I do not need external help with Mautic

Contributing can be intimidating

I do not know how to contribute, I do not know how my skills enable me to contribute, I do not feel like I have anything to contribute

Have contributions linked to the dev of specific desired features

Outreach with other open source communities, Create training/certification program, Help grow the commercial ecosystem around Mautic

I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I design visuals for Mautic emails and landing pages (designer), I manage Mautic projects and/or teams (project manager), I sell Mautic instances and/or services to organizations (seller)

I'm using Mautic 3

Virtual Private Server/s

Embracing of open standards, Ease of use, Community innovation, No license fee, Interoperability with external systems, Flexibility, Community

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

5 - A big problem

1 - Not a problem

5 - A big problem

1 - Not a problem

Replacing legacy platforms, Support for high-traffic instances, E-commerce integration, IT cost reductions

The chance to use vídeo tracking time as condition for Campaign decisiones. The chance to use tags to export contacts.

Better support, documentation, and training, Less bugs, More marketing and promotion

Better showcase of Mautic in use, Better tools for proposing and following updates from initiatives, Case studies

Finding expertise to support Mautic, Development cost, Quality of the experience, Concerns about Open Source

No, I do not need external help with Mautic

On Mautic.org forums

I am not currently a contributor

I do not have the time to contribute, I cannot afford the time to contribute

I don't really know

Outreach with other open source communities, Create training/certification program, Help grow the commercial ecosystem around Mautic

Virtual Private Server/s

Help and support, Embracing of open standards, Community innovation, No license fee, Flexibility

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

Being a part of Digital Experience Platforms, E-commerce integration, Third-party integration

Cutting edge email builder and media management

Better support, documentation, and training, More features, More marketing and promotion

Better tools for proposing and following updates from initiatives, Whitepapers and other marketing materials, Volunteer portal (to see what is happening in teams and how to get involved)

I am not currently a contributor, Have not worked with it long enough at this point

Still learning before contributing

The recent promotion for marching contributions was a good idea. We contributed to that effort what we could.

Outreach with other open source communities, Work on and fund mautic.org improvements, Promote Mautic awareness outside of the community

Marketo, Hubspot are who we looked at before going open source

I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I manage Mautic projects and/or teams (project manager), I train people to use Mautic (educator), I no longer use Mautic, but used it in the past (lapsed user), Freelance

InesCRM Integration not available on 3x yet

SaaS and Dedicated Servers

Webmecanik (Webmecanik Automation)

Embracing of open standards, Number of available plugins, No license fee, Interoperability with external systems, Powerful features

1 - Not a problem

5 - A big problem

1 - Not a problem

1 - Not a problem

5 - A big problem

5 - A big problem

Email and landing page builder, campaign builder needs complex paths to do simple things

Support for high-traffic instances, E-commerce integration, Third-party integration, IT cost reductions

Multi-scoring, rework of campaign builder, more intuitive email builder, more community driven content.

An easier update experience (e.g. automated updates), Better support, documentation, and training, More marketing and promotion

Better tools for proposing and following updates from initiatives, Better documentation, Integration of the Forums

I am not currently a contributor

I do not know how my skills enable me to contribute, I do not have the time to contribute

Monthly challenge ?

Work on and fund mautic.org improvements, Promote Mautic success within the community

Mautic is very powerful, its cost makes it a strong argument, but its complexity and its lack of innovation compared to its competitors put it in danger
The community is declining and the marketing in place is not enough to attract new users.

Yet it is very powerful, but difficult to use.

Help and support, Number of available plugins, Interoperability with external systems, Flexibility

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

5 - A big problem

Internationalization, E-commerce integration, Third-party integration

great email builder to ease marketers use of Mautic. Better handle of stats and reports that are too hard to use directly for the moment. More and more plugins to connect Mautic
Some more explanation about some technical features in the configuration menu

An easier update experience (e.g. automated updates), More features, Clarity on how to contribute to Mautic using both technical and non-technical skills

Better showcase of Mautic in use, Case studies

I do not have enough time to contribute further

I do not know how my skills enable me to contribute, I do not have the time to contribute

Show more the impact of community on Mautic, not only on the dev side but also on the consumer side (added features, important bugs resolution...)

Outreach with other open source communities, Organize Mautic Conferences in more continents, Create training/certification program

The fragility of Mautic. What I have works.

Virtual Private Server/s

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

5 - A big problem

1 - Not a problem

1 - Not a problem

Mautic's logging is very poor. It should have detailed, useful logging, but it has almost none

Being a part of Digital Experience Platforms

Vastly improved logging. It's next to impossible to work out what happened when there is a one-off failure

Better support, documentation, and training, Less bugs, Better logging

Better documentation

I'm not a contributor, so why is this a mandatory question?

I've looked at the code and I can't make head or tail of it.

Work on and fund mautic.org improvements

It des not directly update

5 - A big problem

5 - A big problem

5 - A big problem

5 - A big problem

5 - A big problem

5 - A big problem

5 - A big problem

Replacing legacy platforms, Being a part of Digital Experience Platforms, Support for high-traffic instances, Internationalization, E-commerce integration, Third-party integration

easy integration with ecommerce sites

An easier update experience (e.g. automated updates), Better support, documentation, and training, More features

Better showcase of Mautic in use, Better tools for proposing and following updates from initiatives, Better documentation

I am not currently a contributor

I do not know how to contribute, I do not know how my skills enable me to contribute

Outreach with other open source communities, Work on and fund mautic.org improvements, Promote Mautic awareness outside of the community

Email Marketing software

Improve on the form submissions and creation

I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I design visuals for Mautic emails and landing pages (designer), I research Mautic usage and experiences (researcher), I sell Mautic instances and/or services to organizations (seller), I train people to use Mautic (educator)

250,001-300,000

Dedicated Server/s

Adoption and proven track record, No license fee, Interoperability with external systems, Flexibility, Community

5 - A big problem

5 - A big problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

5 - A big problem

Possibility to modify some actions to work better in multithread process to give a highest process speed executation

Replacing legacy platforms, Being a part of Digital Experience Platforms, Support for high-traffic instances, Third-party integration, IT cost reductions

Segment filter "click link from email"; Campaign conditional filter "visited url" ou "cliqued link from email"; Tags management.

Less bugs, Clarity on how to contribute to Mautic using both technical and non-technical skills, less bureaucracy in accessing communities.

Better showcase of Mautic in use, Better position/branding on mautic.org home page for sponsors, Volunteer portal (to see what is happening in teams and how to get involved)

Development cost, How the platform fits into their vision, Concerns about Open Source, Tool usability

No, I do not need external help with Mautic

Introducing Mautic to the Brazilian market.
Making content for youtube.
I participated in Mauticon.
Testin Pull request in sprint

Getting someone to review your changes takes too long, Contributing can be intimidating

I do not know how my skills enable me to contribute, I do not feel like I have anything to contribute

There are features and fixes that are of interest to me to fund, if it were possible to put some kind of bug reward or incentive to perform such a feature I would like to participate.

Improve accountability and transparency, Organize Mautic Conferences in more continents, Support regional and local Mautic communities

Thanking Ruth, actually, I know it's not all her credit, but after she joined it seems like the processes got clearer and more dynamic.
Even though she has an "angry face" I would be happy if she continued with this job. :)
I would love to participate more in the official community, bring things in Portuguese to Brazil, but without as much bureaucracy as there seems to be...

I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I research Mautic usage and experiences (researcher), I manage Mautic projects and/or teams (project manager), I train people to use Mautic (educator)

I have my v2.11 in http, and can’t migrate to https. So I created a v3.x and I am migrating everything manually

Virtual Private Server/s

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

Very few tools offer integration to Mautic. Thrive Leads, for example, used to offer integration, but removed. Very low list of official plugins. Annoying lack of double opt-in, that makes me do many steps for each campaign, when others has it out of the box

Third-party integration, IT cost reductions

Out of the box double optin; decent form look and feel; binary regex for filtering forms or leads in campaign based on more refined regex; mobile friendly user interface (I can’t see how many emails were read from the channels/emails page; since other tools don’t offer integration to Mautic, more officially supported plugins

An easier update experience (e.g. automated updates), Better support, documentation, and training, Less bugs

Better tools for proposing and following updates from initiatives, Better documentation

I am not currently a contributor

I do not know how my skills enable me to contribute, I do not feel like I have anything to contribute

Promote Mautic success within the community, Provide better tools for contributors, Support regional and local Mautic communities

Smaller survey next time

Maybe it crashes after update

Virtual Private Server/s

Embracing of open standards, Ease of use, Adoption and proven track record, No license fee, Community

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

Replacing legacy platforms, Support for high-traffic instances, E-commerce integration

Easy Woocommerce integration, better track js performance

Better support, documentation, and training, More features, Clarity on how to contribute to Mautic using both technical and non-technical skills

Better tools for proposing and following updates from initiatives, Better position/branding on mautic.org home page for sponsors, Volunteer portal (to see what is happening in teams and how to get involved)

I do not have enough time to contribute further, Setting up a “contribution ready” Mautic development environment is too time consuming, Contributing can be intimidating

I do not know how my skills enable me to contribute, I do not have the time to contribute

With relevants events like mautic con

Work on and fund mautic.org improvements, Organize Mautic Conferences in more continents, Provide better tools for contributors

No license fee, Community

1 - Not a problem

5 - A big problem

E-commerce integration, Third-party integration, IT cost reductions

Should update the database structure to rectify the custom fields limit issue.
Also the caching and permission issues should be less

An easier update experience (e.g. automated updates), Better support, documentation, and training, Less bugs

Better showcase of Mautic in use, Better tools for proposing and following updates from initiatives, Whitepapers and other marketing materials

I do not have enough time to contribute further, Setting up a “contribution ready” Mautic development environment is too time consuming, Getting someone to review your changes takes too long

I do not know how my skills enable me to contribute, I do not have the time to contribute, I cannot afford the time to contribute

I'm not much aware of this

Outreach with other open source communities, Work on and fund mautic.org improvements, Promote Mautic awareness outside of the community

Mautic is the only one to provide such large number of feature without any cost

I develop Mautic plugins and/or directly write code that runs on Mautic instances (backend developer), I create Mautic templates (themer), I create emails, landing pages and campaigns in a Mautic instance (marketer), I design visuals for Mautic emails and landing pages (designer), I manage Mautic projects and/or teams (project manager), I train people to use Mautic (educator), I evaluate Mautic for future use (evaluator)

Currently we are using mautic 3.3.3 version but in some case of segment , i am using mautic 2.16 version because in this version , segment filtered by tags is created by rest APIs but same things can not be done in mautic 3.3.3 version . Segment filter by tag have only four option i.e.Including , Excluding, Empty, Non-Empty but including and excluding operator not work

Virtual Private Server/s

Ease of use, Community innovation, Number of available plugins, Adoption and proven track record, Commercial ecosystem, No license fee, Interoperability with external systems, Flexibility, Community

5 - A big problem

5 - A big problem

1 - Not a problem

5 - A big problem

yeah campaign have less condition as compared to Hub spots and campaign APIs have more elaboration

Replacing legacy platforms, Being a part of Digital Experience Platforms, Support for high-traffic instances, Internationalization, E-commerce integration, Third-party integration

There is a Custom field limitation, so if mautic new update resolve the limitation of custom fields it is better for store more data in fields

An easier update experience (e.g. automated updates), Better support, documentation, and training, Less bugs

Better subscriptions/notifications, Better position/branding on mautic.org home page for sponsors, Integration of the Forums

Development cost, Time to realize value, Quality of the experience, Overall security, Version management and update difficulties, Concerns about Open Source, Tool usability

Yes, I currently work with one or more organizations

current version full fill the requirement

I feel like I contribute enough, Setting up a “contribution ready” Mautic development environment is too time consuming, Getting someone to review your changes takes too long

I do not know how to contribute

As a contribute, if mautic provides us a financials and skill certification then it is a best things for us.

Promote Mautic awareness outside of the community, Create training/certification program, Help grow the commercial ecosystem around Mautic

Yeah , mautic is a good marketing automation CRM , If mautic resolve the custom fields limitation then it is the best thing for us and one more concern to create a deals pipelines

I develop Mautic plugins and/or directly write code that runs on Mautic instances (backend developer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I sell Mautic instances and/or services to organizations (seller), I get paid to contribute to Mautic by my employer (funded contributor)

500,001-750,000

Virtual Private Server/s

No license fee, Community

1 - Not a problem

1 - Not a problem

Replacing legacy platforms, Internationalization, Third-party integration

more in depth dynamics and mailchimp integrations. will allow for easier adoption.

An easier update experience (e.g. automated updates), More features, More marketing and promotion

Better showcase of Mautic in use, Case studies

linkage with dynamics and other backend systems (crm cms)

No, I do not need external help with Mautic

I do not have enough time to contribute further, I am not currently a contributor

I do not know how to contribute, I do not have the time to contribute

Promote Mautic awareness outside of the community, Protect the Mautic trademark/brand, Organize Mautic Conferences in more continents

marketingautomation

Virtual Private Server/s

Embracing of open standards, Community innovation, No license fee, Flexibility

5 - A big problem

5 - A big problem

Being a part of Digital Experience Platforms, Support for high-traffic instances, E-commerce integration, Third-party integration, IT cost reductions

1. Better support for attachtments/files. The ability to add files uploaded via form to someone’s profile, and then reuse these files in campaigns via downloadable links.
2. Product recommender for e-commerce / job boards

An easier update experience (e.g. automated updates), More features, Ideally It should be possible to implement and maintain a mautic instance without technical knowledge just like it is possible to deploy and maintain a Wordpress website without technical knowledge.

Better showcase of Mautic in use

Not enough technical knowledge

I do not know how to contribute, I do not know how my skills enable me to contribute, I do not feel like I have anything to contribute

Why are financial contributions necessary since there is also a revenue stream from hosted instances on Mautic.com?

Work on and fund mautic.org improvements, Help grow the commercial ecosystem around Mautic, Support regional and local Mautic communities

I create Mautic templates (themer), I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I design visuals for Mautic emails and landing pages (designer), I manage Mautic projects and/or teams (project manager), I sell Mautic instances and/or services to organizations (seller), I train people to use Mautic (educator), I get paid to contribute to Mautic by my employer (funded contributor)

Update requires lots of work due to whitelabel and customizations

400,001-500,000

Virtual Private Server/s

Embracing of open standards, No license fee, Interoperability with external systems, Flexibility

5 - A big problem

5 - A big problem

1 - Not a problem

1 - Not a problem

5 - A big problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

5 - A big problem

5 - A big problem

Replacing legacy platforms, E-commerce integration, Third-party integration, IT cost reductions

Ecommerce integrations

An easier update experience (e.g. automated updates), Better support, documentation, and training, More features

Better showcase of Mautic in use, Whitepapers and other marketing materials, Case studies

Time to realize value, Quality of the experience, How the platform fits into their vision, Tool usability

Yes, I currently work with one or more organizations

Getting someone to review your changes takes too long, Creating PRs takes too much time and/or effort, I have to wait too long for my contributions to be incorporated

I cannot afford the time to contribute

Help grow the commercial ecosystem around Mautic, Award grants or bounties for compelling ideas

Mautic can do anything. 1 word: enabler

I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I design visuals for Mautic emails and landing pages (designer), I sell Mautic instances and/or services to organizations (seller), I train people to use Mautic (educator)

Custom plugins and the potential downtime to fix.

400,001-500,000

Virtual Private Server/s

Embracing of open standards, No license fee, Flexibility

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

Inability to save form fields for future forms.

Being a part of Digital Experience Platforms, Support for high-traffic instances, E-commerce integration, Third-party integration

Ability to copy/save forms fields or campaign actions for use in the future.

Better support, documentation, and training, Less bugs, Better UX many actions are not intuitive at all to users.

Whitepapers and other marketing materials, Better documentation, Case studies

Development cost, Quality of the experience, Tool usability

Yes, I have considered it but do not currently work with any organizations

Likely the Facebook group or slack

Time mostly but also vision for the softwares direction

I feel like I contribute enough

Often contributing feel in a vacuum and the community is not open to collaboration on things like best practices.

I only discovered recently

Organize Mautic Conferences in more continents, Create training/certification program, Award grants or bounties for compelling ideas

Currently using most up to date version. As of taking this survey, Mautic 4.x is delayed but I intend to upgrade upon stable release.

Virtual Private Server/s

Help and support, Embracing of open standards, Ease of use, Community innovation, Commercial ecosystem, No license fee, Interoperability with external systems, Flexibility, Community, I began using Mautic within the past six months and the primary deciding factors in why I chose Mautic instead of another solution are because 1) It’s FOSS. 2) The number of features were adequate for my needs. 3) The project currently has active contributors meaning more features and fixes added as time goes on. 4) I CANNOT STRESS THIS ENOUGH; I am a technical individual but there would be individuals using the instance who are certainly not. I setup a blank instance for several people and tasked them with achieving specific goals without having them look at any documentation beforehand. There were a few minor points they did consult the docs for but overall it was the ease of use for non-technical individuals being able to properly understand and use the software compared to a few others we tested that solidified my decision to use Mautic.

1 - Not a problem

5 - A big problem

Continuing to make sure the UI is intituive for old and new users.

Replacing legacy platforms, Internationalization, E-commerce integration, Third-party integration, IT cost reductions, Increasing overall reliance on FOSS in place of proprietary software.

Extended Fields plugin added to core (less chance of it breaking during future updates and it's clearly being used by many people).

A more streamlined and expansive use of the custom fields. For example, let's say we have a contact who now works at company A. We want to add a custom field labeled "Previous company" in which to put company B so we can remember our contact used to work there and is still a potential source of leads from company B. Next, we simply clone the field provided in every Mautic install labeled "Primary company" and voila... except that's not what happens. The cloned field doesn't have the same access to the "Company" database for it to select from because it's not actually a full clone. Unfortunately, our contact has worked at a few previous places we would like to keep track of. At this point, assuming our user isn't particularly technical, the user is left to create a wonky workaround like creating another custom field with the "Select - Multiple" data type and duplicating the entire company list as values (because if we're doing it for one contact we likely want to do it for more). Or, the user can try to find a plugin that might solve the issue or perhaps seek help from someone with more technical skills. Either way it's a lot more effort than just being able to select the "Company" data. Another similar example is if we want to remember our contact also knows another contact in our database. Unfortunately, our contact knows a lot of other people in our database and it would be much simpler to be able to use our "Contacts" data in a similar fashion to the Mautic core "Primary company" selection then to create another custom field and add the entire "Contacts" data in it.

The ability to more easily move all the fields around for a contact/company and place them in any order the user desires. Currently the core fields are divided into these "untouchable sections" (from a non-technical user's perspective) but as increased customization appears it also increases Mautic's broader appeal and speeds increased adoption.

Better support, documentation, and training, More marketing and promotion, Staying on top of pull requests. Less bugs and more features tend to be by-products of less PRs.

Better tools for proposing and following updates from initiatives, Better documentation, Better position/branding on mautic.org home page for sponsors

I do not have enough time to contribute further, Getting someone to review your changes takes too long, I have to wait too long for my contributions to be incorporated

I do not have the time to contribute

Awareness.
Increased sponsorship from companies who use Mautic.
Campaigns for specific quick and easily implementable fixes/features/etc.

Outreach with other open source communities, Promote Mautic awareness outside of the community, Explore ways to pay contributors vs. relying on volunteers

This 100% depends on what the business using Mautic is hoping to achieve. For my business it was Suite/SugarCRM. Before deciding on Mautic, SuiteCRM was the closet to what we wanted and finding out Mautic integrated with Suite gave us the extra confidence to start with Mautic and if needed we could still go with Suite and integrate.

Mautic is well-positioned because when I had looked at it a few years ago it was not ready for primetime. At the time, I marked it as a project to check back in on later and I'm happy I did. In my opinion, Mautic now has enough features and stability to provide what a large percentage of its audience needs. The continued improvements will only make it better but it's poised well in the marketplace for individuals and small-med businesses. Mautic fits in perfectly to the aforementioned niche because costs are always a major concern for those segments and you can't beat Mautic's pricing. Mautic also has the advantage over competitors because it's FOSS and if the businesses using Mautic are made aware if they want a particular feature implemented or bug fixed they don't have to wait. If they're willing to spend a few dollars themselves they can have whatever they want. Plus, considering they didn't spend anything on the software maybe they'll view that new feature designed exactly how they want as an expense they're willing to spend.

I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I research Mautic usage and experiences (researcher), I manage Mautic projects and/or teams (project manager)

100,001-150,000

Embracing of open standards, Community innovation, Number of available plugins, No license fee, Interoperability with external systems

1 - Not a problem

1 - Not a problem

5 - A big problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

5 - A big problem

1 - Not a problem

1 - Not a problem

Replacing legacy platforms, Being a part of Digital Experience Platforms, Support for high-traffic instances

Better on boarding

An easier update experience (e.g. automated updates), Better support, documentation, and training, More features

Whitepapers and other marketing materials, Better documentation, Case studies

I am not currently a contributor

I am not interested in contributing

Better awareness

Promote Mautic awareness outside of the community, Create training/certification program, Promote Mautic success within the community

Can't upgrade on cpanel

Ease of use, Adoption and proven track record, No license fee, Interoperability with external systems

1 - Not a problem

1 - Not a problem

1 - Not a problem

Being a part of Digital Experience Platforms, Internationalization, E-commerce integration, IT cost reductions

Chat bot. Because Customers like to chat first. When they try to connect, they need to provide contact information.

Send messages to whatsapp. We have Twitter integration. Now we need whatsapp too.

An easier update experience (e.g. automated updates), More features, Clarity on how to contribute to Mautic using both technical and non-technical skills

Time to realize value, Version management and update difficulties, How the platform fits into their vision, Tool usability

No, I have not considered hiring organizations to host or provide services for Mautic

Facebook group

I am not currently a contributor

I do not know how my skills enable me to contribute

Email is forever. Anyone who contributes lasts forever

Work on and fund mautic.org improvements, Protect the Mautic trademark/brand, Create training/certification program

Get more people to develop plugins. Like WordPress does.

Virtual Private Server/s

Embracing of open standards, No license fee

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

5 - A big problem

5 - A big problem

5 - A big problem

5 - A big problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

5 - A big problem

lack od support RabbitMQ for sending emails, up-to-date dev doc, lack of ease add another steps to previous run campaign, no default solution for eas doble opt-in, bit complicated lookin for other automation marketing platforms

Replacing legacy platforms, Support for high-traffic instances, E-commerce integration, IT cost reductions

support for sending emails using RabbitMQ - easy to manage sending emails, add default option for double opt-in, oppurtunit to add new steps to running campaigns

Better support, documentation, and training, Less bugs, More features

Better showcase of Mautic in use, Better documentation, Case studies

I do not have enough time to contribute further, Building consensus for a change in Core is too difficult, Setting up a “contribution ready” Mautic development environment is too time consuming

I do not have the time to contribute

Outreach with other open source communities

Good job, keep going :-)

Webmecanik (Webmecanik Automation)

Help and support, Embracing of open standards, No license fee

Being a part of Digital Experience Platforms, E-commerce integration, Third-party integration, IT cost reductions

Proper landing page editor

More features, Clarity on how to contribute to Mautic using both technical and non-technical skills, More marketing and promotion

Better showcase of Mautic in use, Whitepapers and other marketing materials, Better documentation

Finding expertise to support Mautic, Quality of the experience, How the platform fits into their vision, Tool usability

Yes, I currently work with one or more organizations

Vision and clarity on Mautic future for SMEs and agencies

Building consensus for a change in Core is too difficult, Getting someone to review your changes takes too long, Contributing can be intimidating

I do not see a benefit to contributing, I feel I would not receive enough credit for my contributions

Ecommerce integration

Promote Mautic awareness outside of the community, Create training/certification program, Help grow the commercial ecosystem around Mautic

Lack of built in rss support means I'm reliant on unsupported plugins.

Virtual Private Server/s

Embracing of open standards, No license fee, Owning your own data.

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

Lack of features vs alternatives.

Replacing legacy platforms, Third-party integration

Native RSS support for triggering and populating emails. It's the 'automation' part of marketing automation, providing a universal method for natively integrating with 3rd party websites.

Better support, documentation, and training, Less bugs, More features

Better tools for proposing and following updates from initiatives, Better documentation, Integration of the Forums

Development cost, Quality of the experience, Version management and update difficulties, Tool usability

No, I have not considered hiring organizations to host or provide services for Mautic

Marketing groups on social media (fb, reddit, discord)

I am not currently a contributor

I do not know how to contribute, I cannot afford the time to contribute

Make it a project worth financial contribution. My clients choose Mautic as a 'poor persons' alternative to marketing platforms with fewer bugs, more features, and a better UX. Maybe a more exciting roadmap would create buyin for the potential, but that's not the case either.

Improve accountability and transparency, Explore ways to pay contributors vs. relying on volunteers, Improve the software.

I think my survey has made the opinions my and my clients have. Mautic screams with potential, but poor experiences and little community faith in it's future keep it limited to users who 'cant afford the real deal.'

Embracing of open standards, Flexibility

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

Installation- cron job config - upgrades

Third-party integration, Ease of getting up and running

Lead source! How did these contacts first pop up in mautic? Organic? Direct? PPC? Who knows?

An easier update experience (e.g. automated updates), Better support, documentation, and training, Less bugs

Better documentation, Volunteer portal (to see what is happening in teams and how to get involved)

Concerns about Open Source, Tool usability, Mautic is Largely unknown

Yes, I currently work with one or more organizations

Forums, slack, Google

I do not have enough time to contribute further

I do not have the time to contribute

Request a percentage of Mautic-based monthly recurring revenue on an honor system. 5%?

Outreach with other open source communities, Promote Mautic awareness outside of the community, Help grow the commercial ecosystem around Mautic

Sharpspring or Active Campaign

A simple installation package or docker image at least. Reliable upgrades.

Virtual Private Server/s

Embracing of open standards, Community innovation, No license fee, Community, It's a great system for SMEs with limited resources to get into the automation game and allows them to grow into commercial users.

5 - A big problem

1 - Not a problem

1 - Not a problem

Having used many systems, including Marketo and the likes, there's no reason why Mautic couldn't compete. It's just not even getting consideration and that might be an ecosystem and self-marketing issue rather than a product problem.

Replacing legacy platforms, Support for high-traffic instances, Internationalization, E-commerce integration, Third-party integration, IT cost reductions, There's no reason Mautic couldn't become the Wordpress of Martech.

I'm looking forward to seeing the new email editor and tag manager. I'm less worried about new features. The important challenge is to ethically prepare for the post-cookie world and ensuring installation/setup is an absolute breeze for new users and ideally find a way to reduce the Uh Oh screens (which I don't get often anymore, thankfully).

Better support, documentation, and training, Less bugs, More marketing and promotion

Better documentation, Integration of the Forums, Case studies

Life. I'm time poor, but if bite sized contribution tasks were advertised to me, I'd be inclined to do it. I.e. "Could someone check X on Y at Z. Should take 10 mins. Click here." I'd probs like to do stuff like that regularly.

I do not have enough time to contribute further, I'm not a coder so it's not easy to identify where my end-user role would be useful to devs.

I do not know how to contribute, I do not know how my skills enable me to contribute, I do not have the time to contribute

I liked seeing a recent post on LinkedIn asking for contributions, which I did. I'm just rolling out Mautic at work and once management falls in love with the system, I'll push them to contribute regularly. They aren't technical people so I'm getting scared feedback from them as users at the moment. It's daunting to login to Mautic for sales and management folk.

Promote Mautic awareness outside of the community, Create training/certification program, Help grow the commercial ecosystem around Mautic

I love FOSS and the community. Keep it going and we'll win adopters one company at a time.

Embracing of open standards, Commercial ecosystem, No license fee, Interoperability with external systems, Flexibility, Community

5 - A big problem

5 - A big problem

5 - A big problem

5 - A big problem

too difficult for lots of people (steep learning curve) compare to e.g. FluentCRM, even for tech savvy people.

Replacing legacy platforms, Third-party integration

import/export functions, assistants to lead the user. step 1, step 2 doi-campaigns by 1-click

Better support, documentation, and training, More features, Clarity on how to contribute to Mautic using both technical and non-technical skills

Better showcase of Mautic in use, Better documentation

I am not currently a contributor

I do not know how to contribute, I do not know how my skills enable me to contribute

Protect the Mautic trademark/brand, Support regional and local Mautic communities

could be fluentCRM, ease of use is a killer.

Version 2 works and I'm afraid to upgrade and waste time with problems.

Virtual Private Server/s

Embracing of open standards, Ease of use, Community innovation, Adoption and proven track record, No license fee, Interoperability with external systems, Flexibility, Community

5 - A big problem

1 - Not a problem

1 - Not a problem

5 - A big problem

1 - Not a problem

1 - Not a problem

5 - A big problem

Being a part of Digital Experience Platforms, Third-party integration, Documentation, support, training, community, ecosystem that gives confidence, makes easier to adopt, install, start using, learn, etc.

Maybe watch other strong market medias, like WhatsApp and social networks.

Better support, documentation, and training, More marketing and promotion, Easier "getting started".

Better showcase of Mautic in use, Whitepapers and other marketing materials, Better documentation

I do not have enough time to contribute further, I am not currently a contributor

I do not know how my skills enable me to contribute, I do not have the time to contribute, I cannot afford the time to contribute

Maybe a portal to finance "mini" projects of all types - could be bug fixes, feature implementation, video tutorial, etc..

Promote Mautic awareness outside of the community, Promote Mautic success within the community, Help grow the commercial ecosystem around Mautic

Mailchip, Hubspot

Virtual Private Server/s

Embracing of open standards, No license fee, Flexibility, Community

1 - Not a problem

Import/export / sharing campaigns

Replacing legacy platforms, Being a part of Digital Experience Platforms, Support for high-traffic instances, Internationalization, E-commerce integration, Third-party integration, IT cost reductions

Import and export campaigns

An easier update experience (e.g. automated updates), Less bugs, More marketing and promotion

Better showcase of Mautic in use, Whitepapers and other marketing materials, Better position/branding on mautic.org home page for sponsors

Finding expertise to support Mautic, Development cost, Concerns about Open Source

No, I do not need external help with Mautic

I do not have enough time to contribute further

I do not have the time to contribute

Promote Mautic awareness outside of the community

5 - A big problem

1 - Not a problem

5 - A big problem

5 - A big problem

5 - A big problem

1 - Not a problem

5 - A big problem

5 - A big problem

5 - A big problem

1 - Not a problem

5 - A big problem

5 - A big problem

5 - A big problem

Replacing legacy platforms, Third-party integration

no other features

Better support, documentation, and training, More features, More marketing and promotion

Better tools for proposing and following updates from initiatives, Whitepapers and other marketing materials, Better subscriptions/notifications

I do not have enough time to contribute further, Setting up a “contribution ready” Mautic development environment is too time consuming, I have to wait too long for my contributions to be incorporated

I do not feel like I have anything to contribute, I cannot afford the time to contribute, I dont have money to contribute

You can pay to some influncers to talk about or you can run ads

Improve accountability and transparency, Protect the Mautic trademark/brand, Create training/certification program

I develop Mautic plugins and/or directly write code that runs on Mautic instances (backend developer), I develop with the front-end of Mautic in HTML, CSS and JS for Mautic (front-end developer), I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I research Mautic usage and experiences (researcher), I train people to use Mautic (educator), I evaluate Mautic for future use (evaluator)

poor opinions from heave mautic users

1,000,001-2,500,000

Virtual Private Server/s

Embracing of open standards, Number of available plugins, No license fee, Interoperability with external systems, Community

5 - A big problem

5 - A big problem

5 - A big problem

5 - A big problem

5 - A big problem

1 - Not a problem

5 - A big problem

1 - Not a problem

1 - Not a problem

5 - A big problem

1 - Not a problem

5 - A big problem

discrepancies between free and aquia version of Mautic

Being a part of Digital Experience Platforms, Support for high-traffic instances, Internationalization, E-commerce integration, Third-party integration

way to make it modular in means of scalability

An easier update experience (e.g. automated updates), Less bugs, More features

Better documentation, Integration of the Forums, Case studies

being on Mautic 2.x -> and you ignore valid patches for 2.x branch, so I create patches for myself

Getting someone to review your changes takes too long, I have to wait too long for my contributions to be incorporated, I am not currently a contributor

I can't contribute for Mautic version I'm using ( 2.x)

by promising that aquia patches will go down to free mautic quicker

Explore ways to pay contributors vs. relying on volunteers, Support regional and local Mautic communities, Award grants or bounties for compelling ideas

Campaign Studio - yeap. same but better.

make Mautic update path smooth (the database migration problem from 2.x to 3.x is unacceptabe)

I develop Mautic plugins and/or directly write code that runs on Mautic instances (backend developer), I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I am not yet using Mautic (new user), Have followed it for years. Recently decided to move to mautic. Still experimenting on test installs, plan to use production when 4.0.0 releases

Embracing of open standards, Flexibility

1 - Not a problem

1 - Not a problem

Internationalization, Third-party integration

Better support, documentation, and training, More marketing and promotion, UI that makes it clear how many features mautic has. Unless a person digs in, mautic seems like it's simple and doesn't offer a lot, but it does. It's just not instantly clear when you open mautic the first time.

Better showcase of Mautic in use, Integration of the Forums, Volunteer portal (to see what is happening in teams and how to get involved)

I am not currently a contributor

I do not know how to contribute, Learning to code, will contribute when I am proficient enough at coding.

Mention it more, maybe even inside mautic itself

Work on and fund mautic.org improvements, Explore ways to pay contributors vs. relying on volunteers

At first the update process which is not easy at all when you're behind a reverse proxy in a big organisation. Then there was the prospect of the new e-mail builder and we decided to wait for it.

Dedicated Server/s

No license fee, Flexibility

1 - Not a problem

Release cycle length is not the problem. But a problem concerning it, is that many features get pushed back a lot, even when they are included in the initial milestone. For reverse proxy support for example, the PR was in different milestones for over a year.

Replacing legacy platforms, Third-party integration, IT cost reductions

Mautic has most of the essential features we need.

An easier update experience (e.g. automated updates), Better support, documentation, and training, Less bugs

Whitepapers and other marketing materials, Better documentation, Case studies

I contributed to translations, which weren't needed in the past year.

I do not have enough time to contribute further

I do not know how my skills enable me to contribute, I do not have the time to contribute

Promote Mautic awareness outside of the community

In educational institutions: Microsoft Dynamics

Help and support

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

Some features have a lot of tutorials and help but specific features don’t .. for example how to use the triggers like Visits A Page are useful but no info exists that shows how to use it, some deeper tutorials would be nice

When building a campaign - a label that shows how many people will be included

Better support, documentation, and training, Less bugs, Documentation

Better showcase of Mautic in use, Better documentation, Case studies

Yes, I have considered it but do not currently work with any organizations

In the mautic facebook group

I am not currently a contributor

I do not know how to contribute, I do not know how my skills enable me to contribute

Explore ways to pay contributors vs. relying on volunteers, Help grow the commercial ecosystem around Mautic, Award grants or bounties for compelling ideas

Active Campaign

Mautic feels super geeky compared to some other tools that are well known... perhaps look at UI design and usability a bit more to encourage adoption more

Virtual Private Server/s

Help and support, Number of available plugins, No license fee, Community

5 - A big problem

Being a part of Digital Experience Platforms, Support for high-traffic instances, Internationalization, E-commerce integration, Third-party integration, IT cost reductions

Better Woocommerce and WordPress integration. More than 40% of Webs using WordPress

An easier update experience (e.g. automated updates), Better support, documentation, and training, More features

Better showcase of Mautic in use, Better documentation, Case studies

Creating PRs takes too much time and/or effort, I have to wait too long for my contributions to be incorporated

I do not know how to contribute, I do not know how my skills enable me to contribute

Clear Donation button on the main site Mautic.org and better promotion of the Mautic features

Outreach with other open source communities, Promote Mautic awareness outside of the community, Create training/certification program

Ease of use, No license fee

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

Mauric don’t support shared hosting is a mess

E-commerce integration, Third-party integration, Support shared hosting for default

Support shared hosting !

Better support, documentation, and training, Less bugs, More features

I am not currently a contributor

I am not interested in contributing

Work on and fund mautic.org improvements, Support regional and local Mautic communities

Mauricia don’t support shared hosting , I need to hire developer for implement it , it’s a big problem and didn’t work well in shared hosting

Virtual Private Server/s

No license fee, Open sourse

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

E-commerce integration

Better support, documentation, and training, More features, Clarity on how to contribute to Mautic using both technical and non-technical skills

Better documentation

I am not currently a contributor

I do not know how my skills enable me to contribute

Work on and fund mautic.org improvements, Create training/certification program

Embracing of open standards, Ease of use, Community innovation, Number of available plugins, Adoption and proven track record, Flexibility

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

Support for high-traffic instances, Internationalization, E-commerce integration, Third-party integration, IT cost reductions

Liferay and opencrx integration

Better support, documentation, and training, More features, Clarity on how to contribute to Mautic using both technical and non-technical skills

Better showcase of Mautic in use, Better documentation, Volunteer portal (to see what is happening in teams and how to get involved)

I am not currently a contributor

I do not know how to contribute

campaigns for specific things so that people know where the money is going

Outreach with other open source communities, Create training/certification program, Support regional and local Mautic communities

Difficult to upgrade

Virtual Private Server/s

Ease of use, No license fee, Interoperability with external systems

1 - Not a problem

E-commerce integration, Third-party integration, IT cost reductions

Social media control

An easier update experience (e.g. automated updates), Better support, documentation, and training, Clarity on how to contribute to Mautic using both technical and non-technical skills

Better showcase of Mautic in use, Better tools for proposing and following updates from initiatives, Whitepapers and other marketing materials

Development cost

Yes, I currently work with one or more organizations

I am not currently a contributor

I am not interested in contributing

There ara not spanish information

Support regional and local Mautic communities

Help and support, Embracing of open standards, Ease of use, Community innovation, No license fee

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

E-commerce integration, IT cost reductions

Integration with e-commerce

An easier update experience (e.g. automated updates), Less bugs, More features

Better documentation, Integration of the Forums, Case studies

I am not currently a contributor

I do not know how my skills enable me to contribute

Work on and fund mautic.org improvements, Create training/certification program, Support regional and local Mautic communities

I create Mautic templates (themer), I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I design visuals for Mautic emails and landing pages (designer), I research Mautic usage and experiences (researcher), I manage Mautic projects and/or teams (project manager), I sell Mautic instances and/or services to organizations (seller), I train people to use Mautic (educator)

Dedicated Server/s

Embracing of open standards, Number of available plugins, No license fee, Interoperability with external systems

1 - Not a problem

5 - A big problem

5 - A big problem

1 - Not a problem

Being a part of Digital Experience Platforms, Internationalization, Third-party integration

More CRM functions and usability, so we do not use a third party tool for every customer

Better support, documentation, and training, Less bugs, More features

Whitepapers and other marketing materials, Better documentation, Volunteer portal (to see what is happening in teams and how to get involved)

Finding expertise to support Mautic, Overall security, How the platform fits into their vision, Concerns about Open Source, Tool usability

Yes, I have considered it but do not currently work with any organizations

I'm looking for Version 4 and a roadmap. If it goes into the right direction, we will support Mautic

I do not have enough time to contribute further

I do not feel like I have anything to contribute

Shows you for what you support Mautic e.g. features or stability

Work on and fund mautic.org improvements, Explore ways to pay contributors vs. relying on volunteers, Create training/certification program

Marketing Automatisation Tool

The Campaign Builder is the heart of Mautic, but there should be more usability, features to build great solutions and workflows

Virtual Private Server/s

Embracing of open standards, Community innovation, No license fee

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

Replacing legacy platforms, Being a part of Digital Experience Platforms, Support for high-traffic instances, Internationalization, Third-party integration, IT cost reductions

An easier update experience (e.g. automated updates), Clarity on how to contribute to Mautic using both technical and non-technical skills, More marketing and promotion

Better tools for proposing and following updates from initiatives, Case studies, Volunteer portal (to see what is happening in teams and how to get involved)

I am not currently a contributor

I cannot afford the time to contribute

Using a bounty system for new features that people would be willing to pay for to have thme realized. If this is what"Github Sponsors" and "Open Collective", than please pardon my ignorance. :-)

Organize Mautic Conferences in more continents, Create training/certification program, Award grants or bounties for compelling ideas

I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I manage Mautic projects and/or teams (project manager), I sell Mautic instances and/or services to organizations (seller), I train people to use Mautic (educator), I evaluate Mautic for future use (evaluator)

Help and support, Embracing of open standards, No license fee, Interoperability with external systems, Flexibility, Community

5 - A big problem

5 - A big problem

5 - A big problem

5 - A big problem

1 - Not a problem

5 - A big problem

5 - A big problem

5 - A big problem

5 - A big problem

5 - A big problem

5 - A big problem

5 - A big problem

5 - A big problem

5 - A big problem

1 - Not a problem

5 - A big problem

5 - A big problem

5 - A big problem

5 - A big problem

Replacing legacy platforms, Being a part of Digital Experience Platforms, Support for high-traffic instances, Internationalization, E-commerce integration, Third-party integration, IT cost reductions

e-commerce integration, website integration, integration with other systems

An easier update experience (e.g. automated updates), Better support, documentation, and training, More features

Better showcase of Mautic in use, Better tools for proposing and following updates from initiatives, Whitepapers and other marketing materials

Finding expertise to support Mautic, Time to realize value, Quality of the experience, Version management and update difficulties, Tool usability

No, I have not considered hiring organizations to host or provide services for Mautic

it think the mautic business side aqua i think

I am not currently a contributor

I do not know how to contribute, I do not know how my skills enable me to contribute

Outreach with other open source communities, Work on and fund mautic.org improvements, Promote Mautic awareness outside of the community

open source marketing system

Virtual Private Server/s

Embracing of open standards, Number of available plugins, No license fee

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

Date field, date triggers, date calculations - much better in Active Campaign

Third-party integration

Date field, date triggers, date calculations - much better in Active Campaign - we use AC for that because of our off-line course business

Better support, documentation, and training, More features, More marketing and promotion

Better showcase of Mautic in use, Better documentation, Case studies

Not applicable - i can’t change the answer to ‘no’ ??

I am not currently a contributor

I do not feel like I have anything to contribute

Promote Mautic awareness outside of the community, Explore ways to pay contributors vs. relying on volunteers, Help grow the commercial ecosystem around Mautic

Partly Active Campaign

Not yet adolescent

Looking forward to M4 - hope you’re able to learn from Active Campaign’s UI and date features

I develop Mautic plugins and/or directly write code that runs on Mautic instances (backend developer), I create Mautic templates (themer), I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I sell Mautic instances and/or services to organizations (seller), I contribute to Mautic in my spare time (volunteer contributor), I get paid to contribute to Mautic by my employer (funded contributor), I evaluate Mautic for future use (evaluator)

2,500,001-5,000,000

Dedicated Server/s

Embracing of open standards, Community innovation, Number of available plugins, No license fee, Interoperability with external systems, Flexibility, Community

5 - A big problem

5 - A big problem

5 - A big problem

5 - A big problem

1 - Not a problem

5 - A big problem

5 - A big problem

5 - A big problem

5 - A big problem

5 - A big problem

5 - A big problem

1 - Not a problem

5 - A big problem

5 - A big problem

Replacing legacy platforms, Being a part of Digital Experience Platforms, Support for high-traffic instances, E-commerce integration, IT cost reductions

Social media integration

An easier update experience (e.g. automated updates), Less bugs, Clarity on how to contribute to Mautic using both technical and non-technical skills

Better showcase of Mautic in use, Better tools for proposing and following updates from initiatives, Better subscriptions/notifications

Finding expertise to support Mautic, Development cost, Time to realize value, Quality of the experience, How the platform fits into their vision

Yes, I currently work with one or more organizations

I do not have enough time to contribute further, Getting someone to review your changes takes too long, Creating PRs takes too much time and/or effort, I have to wait too long for my contributions to be incorporated

I do not have the time to contribute

Connect with corporate to finance the product

Work on and fund mautic.org improvements, Promote Mautic awareness outside of the community, Help grow the commercial ecosystem around Mautic

Am using Mautic 3.x

Virtual Private Server/s

No license fee, Community

5 - A big problem

5 - A big problem

Professionally created Mautic's step-by-step Tutorial (Video) would make it much easier for new users to get started & gradually expand Mautic userbase. Also, a forum (phpbb) type discussion platform could significantly help.

Being a part of Digital Experience Platforms, Support for high-traffic instances, E-commerce integration, Third-party integration

Automatic version updates (automated updates) & Ease of use for advanced campaigns.

An easier update experience (e.g. automated updates), Better support, documentation, and training, More features

Better showcase of Mautic in use, Better tools for proposing and following updates from initiatives, Whitepapers and other marketing materials

I am not currently a contributor

I do not know how to contribute

Outreach with other open source communities, Promote Mautic awareness outside of the community, Create training/certification program

Marketing & Automation

Help and support, Embracing of open standards, Ease of use, Community innovation, Number of available plugins, Flexibility, Community

1 - Not a problem

1 - Not a problem

1 - Not a problem

Being a part of Digital Experience Platforms, Internationalization, E-commerce integration, Third-party integration

More features, Clarity on how to contribute to Mautic using both technical and non-technical skills, More marketing and promotion

Better showcase of Mautic in use, Better tools for proposing and following updates from initiatives, Better position/branding on mautic.org home page for sponsors

time is major challenge

I do not have enough time to contribute further

I do not have the time to contribute

Outreach with other open source communities, Promote Mautic awareness outside of the community, Promote Mautic success within the community

Best tool which I used ever

100,001-150,000

Virtual Private Server/s

Help and support, Embracing of open standards, Ease of use, No license fee

5 - A big problem

1 - Not a problem

Support for high-traffic instances, E-commerce integration, Third-party integration, IT cost reductions

splice sending emails in chunks (now you have to create multiple campaigns and sub-segment leads)

Better support, documentation, and training, More features, Clarity on how to contribute to Mautic using both technical and non-technical skills

Better tools for proposing and following updates from initiatives, Better documentation, Volunteer portal (to see what is happening in teams and how to get involved)

I am not currently a contributor

I do not know how to contribute, I do not know how my skills enable me to contribute

Organize Mautic Conferences in more continents, Create training/certification program, Support regional and local Mautic communities

salesforce marketing

Embracing of open standards, Community innovation, No license fee, Flexibility

Being a part of Digital Experience Platforms, Support for high-traffic instances, E-commerce integration, Third-party integration

Less bugs, More features, Clarity on how to contribute to Mautic using both technical and non-technical skills

Better showcase of Mautic in use, Better tools for proposing and following updates from initiatives, Case studies

I am not currently a contributor

I do not know how my skills enable me to contribute

Exclusive features, training, offers

Promote Mautic awareness outside of the community, Create training/certification program, Award grants or bounties for compelling ideas

Just getting started

Dedicated Server/s

1 - Not a problem

5 - A big problem

5 - A big problem

5 - A big problem

IT cost reductions

Last active that works

An easier update experience (e.g. automated updates), Better support, documentation, and training, More features

Better showcase of Mautic in use, Better documentation, Case studies

I am not currently a contributor

I do not know how to contribute, I do not know how my skills enable me to contribute, I do not feel like I have anything to contribute, I do not have the time to contribute, I do not see a benefit to contributing, I feel I would not receive enough credit for my contributions, I cannot afford the time to contribute, I am not interested in contributing

Create training/certification program

the mautic forum is really bad. A lot of questions are never answered

I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I manage Mautic projects and/or teams (project manager), I sell Mautic instances and/or services to organizations (seller), I train people to use Mautic (educator), I evaluate Mautic for future use (evaluator)

I’m using Mautic 3

Embracing of open standards, Ease of use, Number of available plugins, Commercial ecosystem, No license fee

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

5 - A big problem

1 - Not a problem

1 - Not a problem

Internationalization, E-commerce integration

Better reports presentation

Less bugs, Clarity on how to contribute to Mautic using both technical and non-technical skills, More marketing and promotion

Better showcase of Mautic in use, Better tools for proposing and following updates from initiatives, Better position/branding on mautic.org home page for sponsors

Finding expertise to support Mautic, Quality of the experience, Version management and update difficulties

Yes, I currently work with one or more organizations

On Mautic’s website

I do not have enough time to contribute further, Getting someone to review your changes takes too long, I am not currently a contributor

I do not know how my skills enable me to contribute, I do not have the time to contribute

Contributors portal with full picture of needs

Organize Mautic Conferences in more continents, Create training/certification program, Help grow the commercial ecosystem around Mautic

Leading Marketing Automation platform

Had to build my 3.3.3 instance from scratch; since it was impossible to migrate error free from 2.1.#. Lost a ton of time. Imported most of data manually.

Virtual Private Server/s

5 - A big problem

5 - A big problem

5 - A big problem

5 - A big problem

5 - A big problem

5 - A big problem

5 - A big problem

Upgrade stability; plugin reliability.

E-commerce integration, Third-party integration

Needs a reliable upgrade option.

An easier update experience (e.g. automated updates), Less bugs, Central repository for plugins

Better showcase of Mautic in use, Integration of the Forums, Case studies

I am not currently a contributor

I do not know how my skills enable me to contribute

Mautic is a powerful though unwieldy platform. Has given me heartburn because of migration errors. Looking forward to seeing the community grow and evolve.

Explore ways to pay contributors vs. relying on volunteers, Help grow the commercial ecosystem around Mautic

Lack of awareness

The plugin ecosystem needs to be clearly managed; the future upgrades need to be easier to install; simple case studies can show newbies the strength of the platform; job site to hire Mautic professionals; directory of recommended vps for Mautic self hosting.

I create Mautic templates (themer), I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I design visuals for Mautic emails and landing pages (designer), I research Mautic usage and experiences (researcher), I manage Mautic projects and/or teams (project manager), I contribute to Mautic in my spare time (volunteer contributor), I evaluate Mautic for future use (evaluator)

Virtual Private Server/s

Embracing of open standards, Ease of use, Community innovation, No license fee, Interoperability with external systems, Community

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

Being a part of Digital Experience Platforms, Support for high-traffic instances, E-commerce integration, IT cost reductions

Better reporting engine

Better support, documentation, and training, More marketing and promotion, Improved migration from other platforms

Better tools for proposing and following updates from initiatives, Better documentation, Better subscriptions/notifications

Setting up a “contribution ready” Mautic development environment is too time consuming, Not familiar with the process

I do not know how to contribute

I believe you've already started doing this, but allow people/businesses to fund specific features that matter to them.

Work on and fund mautic.org improvements, Promote Mautic awareness outside of the community, Provide better tools for contributors

There are too many to name one: Eloqua, Adobe Marketing Cloud, MailChimp

I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I design visuals for Mautic emails and landing pages (designer), I manage Mautic projects and/or teams (project manager), I sell Mautic instances and/or services to organizations (seller), I train people to use Mautic (educator)

Virtual Private Server/s

Embracing of open standards, No license fee

5 - A big problem

5 - A big problem

Being a part of Digital Experience Platforms, E-commerce integration, Third-party integration, IT cost reductions

Different contact groups and more Calendar integration (with colors, for example).

An easier update experience (e.g. automated updates), Less bugs, More features

Whitepapers and other marketing materials, Better documentation

Development cost, Quality of the experience, Version management and update difficulties, Tool usability

No, I do not need external help with Mautic

I am not currently a contributor

I do not feel like I have anything to contribute, I do not have the time to contribute

Summarize how the money is used.

Outreach with other open source communities, Provide better tools for contributors, Award grants or bounties for compelling ideas

I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I design visuals for Mautic emails and landing pages (designer), I sell Mautic instances and/or services to organizations (seller), I contribute to Mautic in my spare time (volunteer contributor)

Dedicated Server/s

Community innovation, Adoption and proven track record, No license fee, Flexibility

1 - Not a problem

Replacing legacy platforms, Being a part of Digital Experience Platforms

user management CRM (similar to hubspot)

Less bugs, More features, More marketing and promotion

Whitepapers and other marketing materials, Case studies, Volunteer portal (to see what is happening in teams and how to get involved)

Development cost, Time to realize value, Version management and update difficulties

Yes, I have considered it but do not currently work with any organizations

I do not have enough time to contribute further

I do not have the time to contribute, I cannot afford the time to contribute

give a benefit or visibility

Work on and fund mautic.org improvements, Promote Mautic awareness outside of the community, Create training/certification program

Marketing-automation

Community innovation, No license fee

1 - Not a problem

5 - A big problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

Replacing legacy platforms, Third-party integration, IT cost reductions

Simple Version(less options,less features) but pre-set to work) for small companys or single person use (without advanced knowledge or much time)

An easier update experience (e.g. automated updates), Less bugs, More marketing and promotion

Better tools for proposing and following updates from initiatives, Whitepapers and other marketing materials, Integration of the Forums

Yes, I currently work with one or more organizations

I am not currently a contributor

I do not know how my skills enable me to contribute

Link contributions to small gifts or exclusive content / acknowledgements

Promote Mautic awareness outside of the community, Help grow the commercial ecosystem around Mautic

Embracing of open standards, No license fee, Interoperability with external systems, Flexibility

Internationalization, E-commerce integration, IT cost reductions

Better support, documentation, and training, More marketing and promotion, Modularity, Scalability

Better documentation

I feel like I contribute enough, Getting someone to review your changes takes too long

I do not know how my skills enable me to contribute

transparency , schedule on releases (relability), milestones

Explore ways to pay contributors vs. relying on volunteers, Create training/certification program, Help grow the commercial ecosystem around Mautic

Marketing Automation

Customer wants the old system as an backup

300,001-400,000

Dedicated Server/s

Embracing of open standards, Ease of use, No license fee

5 - A big problem

5 - A big problem

5 - A big problem

More Data Security features

Better support, documentation, and training, Less bugs, More features

Better showcase of Mautic in use, Better documentation, Case studies

Time to realize value, Overall security, Version management and update difficulties

No, I do not need external help with Mautic

Building consensus for a change in Core is too difficult, I have to wait too long for my contributions to be incorporated

I do not have the time to contribute, I cannot afford the time to contribute

Outreach with other open source communities, Improve accountability and transparency, Provide better tools for contributors

1,000,001-2,500,000

Virtual Private Server/s

Embracing of open standards, Community innovation, No license fee, Interoperability with external systems, Flexibility, Community

1 - Not a problem

5 - A big problem

Replacing legacy platforms, Being a part of Digital Experience Platforms, Support for high-traffic instances, Internationalization, IT cost reductions

Better email builder. Mobile tracking

Better support, documentation, and training, More features, Clarity on how to contribute to Mautic using both technical and non-technical skills

Better documentation, Case studies, Volunteer portal (to see what is happening in teams and how to get involved)

Finding expertise to support Mautic, Quality of the experience, Overall security, Tool usability

Yes, I have considered it but do not currently work with any organizations

QA. Forum support

I do not have enough time to contribute further, Contributing can be intimidating

I do not know how my skills enable me to contribute, I do not have the time to contribute

We should have a bounty system

Outreach with other open source communities, Work on and fund mautic.org improvements, Promote Mautic success within the community

The upgrade script breaks our instance. I'm working through it and may have found a manual path to upgrade.

300,001-400,000

Virtual Private Server/s

No license fee, Interoperability with external systems, It's open source. I can debug it myself. There is no "if you grow, you pay more" style licensing. I will be devoting some dev time to it.

5 - A big problem

5 - A big problem

5 - A big problem

5 - A big problem

5 - A big problem

I understand Mautic 4.x will bring some much needed changes...but running Mautic in Docker/Kubernetes is important to us. Composer based makes that a lot easier....and not having /vendor be housed in the repo...

Being a part of Digital Experience Platforms, Support for high-traffic instances, Third-party integration

Non-Amazon S3 plugin (DigitalOcean, Linode, etc.), theme tooling for designers / devs. General instance management / deployment methods.

An easier update experience (e.g. automated updates), Better support, documentation, and training, Not automated updates, but composer based for sure. We house everything in our own repos).

Better showcase of Mautic in use, Better documentation

I am not currently a contributor

I cannot afford the time to contribute

Outreach with other open source communities, Explore ways to pay contributors vs. relying on volunteers, Provide better tools for contributors

I create Mautic templates (themer), I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I design visuals for Mautic emails and landing pages (designer), I research Mautic usage and experiences (researcher)

Dedicated Server/s

Embracing of open standards, Community innovation, No license fee, Interoperability with external systems

Being a part of Digital Experience Platforms, E-commerce integration, Third-party integration

Closer integration with SuiteCRM to leverage benefits of interoperability within common open source tech stacks; more granular control over (or best-practice defaults) for setting secure cookies for user tracking with control over SameSite attributes (with Lax being the default).

Better support, documentation, and training, More features, Clarity on how to contribute to Mautic using both technical and non-technical skills

Better showcase of Mautic in use, Better tools for proposing and following updates from initiatives, Better documentation

I am not currently a contributor

I do not know how to contribute, I do not know how my skills enable me to contribute

More transparency/visualisation of communication around what contributions go to or achieve. Communicating the ‘why’ when seeking financial contributions is key.

Create training/certification program, Promote Mautic success within the community, Provide better tools for contributors

I develop Mautic plugins and/or directly write code that runs on Mautic instances (backend developer), I develop with the front-end of Mautic in HTML, CSS and JS for Mautic (front-end developer), I create Mautic templates (themer), I train people to use Mautic (educator), I contribute to Mautic in my spare time (volunteer contributor), I get paid to contribute to Mautic by my employer (funded contributor)

Can't find a weekend for upgrade. M2 is working fine for my use.

Virtual Private Server/s

Ease of use, Community innovation, No license fee, Flexibility, Community, tech stack

5 - A big problem

5 - A big problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

5 - A big problem

tech debt, low automated test coverage, mysql

Internationalization, IT cost reductions, Bringing expensive tech to small companies as an open source project

The marketplace. Obviously :)

Better support, documentation, and training, Less bugs, The marketplace

Better showcase of Mautic in use, Whitepapers and other marketing materials, Better documentation

I do not have enough time to contribute further, Getting someone to review your changes takes too long, I have to wait too long for my contributions to be incorporated, I may be burned out

I do not have the time to contribute

I did not see any way how the collected money are being spent to improve Mautic. Could we pay for testing/reviews/bug, security fixes/releases/documentation with it?

Explore ways to pay contributors vs. relying on volunteers, Help grow the commercial ecosystem around Mautic, Award grants or bounties for compelling ideas

I create emails, landing pages and campaigns in a Mautic instance (marketer), I design visuals for Mautic emails and landing pages (designer), I manage Mautic projects and/or teams (project manager), I sell Mautic instances and/or services to organizations (seller), I train people to use Mautic (educator)

I’m using all the Mautic 3.xxversion

250,001-300,000

Virtual Private Server/s

Ease of use, Commercial ecosystem, No license fee, Flexibility

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

Being a part of Digital Experience Platforms, Support for high-traffic instances, IT cost reductions

Payment gateways, and other integrations

More features, Clarity on how to contribute to Mautic using both technical and non-technical skills, More marketing and promotion

Better tools for proposing and following updates from initiatives, Whitepapers and other marketing materials, Better position/branding on mautic.org home page for sponsors

Version management and update difficulties

No, I do not need external help with Mautic

Building consensus for a change in Core is too difficult

I do not see a benefit to contributing

Improve accountability and transparency, Provide better tools for contributors, Help grow the commercial ecosystem around Mautic

Virtual Private Server/s

Help and support, Embracing of open standards, No license fee, Flexibility, Community

5 - A big problem

Creating an email and using as a template within Mautic

Replacing legacy platforms, Being a part of Digital Experience Platforms, IT cost reductions

Save a designed email as a template.

An easier update experience (e.g. automated updates), Better support, documentation, and training, More marketing and promotion

Better showcase of Mautic in use, Better documentation, Better position/branding on mautic.org home page for sponsors

I do not have enough time to contribute further, I am not currently a contributor

I do not have the time to contribute

Premium or direct support channels

Work on and fund mautic.org improvements, Help grow the commercial ecosystem around Mautic, Support regional and local Mautic communities

I like it, takes some time to understand it. Once understand has power

I develop Mautic plugins and/or directly write code that runs on Mautic instances (backend developer), I develop with the front-end of Mautic in HTML, CSS and JS for Mautic (front-end developer), I create Mautic templates (themer), I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I manage Mautic projects and/or teams (project manager), I sell Mautic instances and/or services to organizations (seller), I contribute to Mautic in my spare time (volunteer contributor), I get paid to contribute to Mautic by my employer (funded contributor)

5,000,001-10,000,000

Embracing of open standards, Community innovation, No license fee, Interoperability with external systems, Flexibility

5 - A big problem

5 - A big problem

5 - A big problem

1 - Not a problem

5 - A big problem

5 - A big problem

5 - A big problem

5 - A big problem

5 - A big problem

5 - A big problem

5 - A big problem

5 - A big problem

1 - Not a problem

1 - Not a problem

5 - A big problem

5 - A big problem

Replacing legacy platforms, Being a part of Digital Experience Platforms, Support for high-traffic instances, E-commerce integration, Third-party integration, IT cost reductions

Enhanced tracking

An easier update experience (e.g. automated updates), Better support, documentation, and training, Less bugs

Better showcase of Mautic in use, Whitepapers and other marketing materials, Case studies

Finding expertise to support Mautic, Development cost, Time to realize value, Version management and update difficulties, How the platform fits into their vision, Concerns about Open Source

Yes, I currently work with one or more organizations

Relatability and fixing bugs quickly

I do not have enough time to contribute further, Building consensus for a change in Core is too difficult, Getting someone to review your changes takes too long

I do not have the time to contribute, I cannot afford the time to contribute

Awareness and marketing

Outreach with other open source communities, Promote Mautic awareness outside of the community, Help grow the commercial ecosystem around Mautic

Running Mautic 3.3.3

500,001-750,000

Virtual Private Server/s

Help and support, Embracing of open standards, Ease of use, Community innovation, Interoperability with external systems, Community

5 - A big problem

1 - Not a problem

1 - Not a problem

5 - A big problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

5 - A big problem

I'd stress scalability again - It seems that it is not built to handle large DBs... yet.

Replacing legacy platforms, Support for high-traffic instances, Internationalization, E-commerce integration, Third-party integration, IT cost reductions

I would like it to run more smoothly and FAST and less clunky...

An easier update experience (e.g. automated updates), Less bugs, More features

Integration of the Forums, Case studies

I only ask the question. I ask and then I receive an answer.

I feel like I contribute enough

I do not feel like I have anything to contribute

Ask people to contribute

Outreach with other open source communities, Work on and fund mautic.org improvements

Please stay. There is definitely a lot of potential here.

Virtual Private Server/s

Ease of use, Community innovation, Commercial ecosystem, No license fee

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

5 - A big problem

1 - Not a problem

5 - A big problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

When it comes to using it by a regular user, there's too much technical mambo jumbo in the environment, often lacking simple explanation for non-coders thus lacking easiness and tutorials.

Freedom of using with no high fees.

Editing campaigns without doing a mess and easy upgrading without hiring an expert. Also, a plugin or "a magic button" that checks all the functionality and finds & shows what needs to be fixed, what would be great.
One more: easy set up for notifications regarding e.g. from which segment a user unsubscribed. A shortcode for the segment should do the trick, but I may be wrong.

An easier update experience (e.g. automated updates), Better support, documentation, and training, Less bugs

Better documentation

I am not currently a contributor

I am not interested in contributing

Promote Mautic awareness outside of the community, Create training/certification program, Promote Mautic in general. e.g. via influencers. Mautic should be as popular as WordPress.

Mautic has a lot of potential and it would be great if it was as non-technical user friendly as WordPress.

I develop with the front-end of Mautic in HTML, CSS and JS for Mautic (front-end developer), I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I design visuals for Mautic emails and landing pages (designer)

Virtual Private Server/s

Embracing of open standards, Ease of use, Community innovation, No license fee, Community, Open Source

1 - Not a problem

1 - Not a problem

5 - A big problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

E-commerce integration, Third-party integration, IT cost reductions

More tools for A/B Testing

Better support, documentation, and training, More features, More marketing and promotion

Better showcase of Mautic in use, Whitepapers and other marketing materials, Better documentation

I do not have enough time to contribute further, I am not currently a contributor

I do not have the time to contribute, I do not see a benefit to contributing, I cannot afford the time to contribute

Sponsorship model, ask that orgs larger than a certain size pay a monthly usage fee

Outreach with other open source communities, Promote Mautic awareness outside of the community, Support regional and local Mautic communities

I love Mautic, and have suggested it for several companies. Unfortunately many end up using a paid service because the on ramp for using Mautic wasn't as clear to them.

I'm using the version 3

Ease of use, Community innovation, No license fee

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

Support for high-traffic instances, E-commerce integration, Third-party integration, IT cost reductions

Introducing IA for a better segmentation

An easier update experience (e.g. automated updates), Better support, documentation, and training, Less bugs

Better showcase of Mautic in use, Better documentation, Case studies

I do not have enough time to contribute further, I am not currently a contributor

I do not know how to contribute, I do not feel like I have anything to contribute, I do not have the time to contribute

Promote Mautic awareness outside of the community

I don't understand the question

Best tool for small budget person or agencies

Migration problems

500,001-750,000

Dedicated Server/s

Ease of use, No license fee, Flexibility, Community

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

Internationalization, E-commerce integration, IT cost reductions

A way to export contacts date identified

An easier update experience (e.g. automated updates), Better support, documentation, and training, Clarity on how to contribute to Mautic using both technical and non-technical skills

Better documentation, Volunteer portal (to see what is happening in teams and how to get involved)

I am not currently a contributor

I do not know how to contribute, I do not know how my skills enable me to contribute

Organize Mautic Conferences in more continents, Explore ways to pay contributors vs. relying on volunteers, Create training/certification program

It's difficult to upgrade

Virtual Private Server/s

Ease of use, No license fee, Interoperability with external systems, Flexibility

Replacing legacy platforms, Being a part of Digital Experience Platforms

An easier update experience (e.g. automated updates), Better support, documentation, and training, More marketing and promotion

Better documentation

Finding expertise to support Mautic, Development cost, Concerns about Open Source

Yes, I currently work with one or more organizations

Catalan or Spanish service

I am not currently a contributor

I do not know how my skills enable me to contribute

Selling tickets suppport im Spanish or Catalan

Organize Mautic Conferences in more continents, Support regional and local Mautic communities

The Marketing Tool

I develop Mautic plugins and/or directly write code that runs on Mautic instances (backend developer), I create Mautic templates (themer), I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I manage Mautic projects and/or teams (project manager), I sell Mautic instances and/or services to organizations (seller), I train people to use Mautic (educator)

I am using 3 on all instances

Virtual Private Server/s

Embracing of open standards, Number of available plugins, No license fee, Interoperability with external systems, Flexibility, Community

1 - Not a problem

1 - Not a problem

5 - A big problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

5 - A big problem

Third-party integration, IT cost reductions

I am happy with what it can do

Better support, documentation, and training, Less bugs, Clarity on how to contribute to Mautic using both technical and non-technical skills

Better showcase of Mautic in use, Better documentation, Volunteer portal (to see what is happening in teams and how to get involved)

Development cost, Version management and update difficulties, Tool usability

No, I do not need external help with Mautic

I do not have enough time to contribute further

I do not have the time to contribute

can't think of a way

Outreach with other open source communities, Work on and fund mautic.org improvements, Help grow the commercial ecosystem around Mautic

There is no point in switching to the new version. The functions are almost the same

Dedicated Server/s

Embracing of open standards, No license fee

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

1 - Not a problem

Poor interface. No folders. No sorting. I am drowning in a million emails and segments

Support for high-traffic instances, E-commerce integration, Third-party integration

Improving the interface of segments, contacts and emails. Search, sort, folders

Better support, documentation, and training, Less bugs, More features

Integration of the Forums, Case studies

I am not currently a contributor

I am not interested in contributing

Promote Mautic success within the community, Provide better tools for contributors

Blocky but I like him. Sends emails well. The rest is average

Embracing of open standards, No license fee, Community

E-commerce integration, Third-party integration

Social Media management

An easier update experience (e.g. automated updates), Better support, documentation, and training, More features

Better tools for proposing and following updates from initiatives, Better documentation, Case studies

I am not currently a contributor

I do not know how to contribute

Create training/certification program

Embracing of open standards, No license fee, Flexibility

1 - Not a problem

5 - A big problem

5 - A big problem

5 - A big problem

5 - A big problem

5 - A big problem

5 - A big problem

5 - A big problem

5 - A big problem

5 - A big problem

5 - A big problem

Installation is a bear. I’ve tried bare metal on Linux and docker. Tried installing on shared hosting as well. Nothing. Works.

Become as easy to install as WordPress

Simpler install process.

An easier update experience (e.g. automated updates), Better support, documentation, and training, More marketing and promotion

Better showcase of Mautic in use, Better documentation

I am not currently a contributor

I do not know how my skills enable me to contribute

Priority support via Slack. Sell ready made templates. Sell setup services.

Outreach with other open source communities, Work on and fund mautic.org improvements, Make it as accessible as wordpress